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ND SEND Specialists Ltd
Our website address is: https://nd-send-specialists.co.uk
Privacy Statement
Privacy Statement
Privacy Statement
At ND SEND Specialists, we are committed to protecting the privacy and confidentiality of the families, educators, and individuals we serve. As part of our mission to support neurodivergent / SEND individuals and their families, we provide mediation, advocacy, inclusion, and support services. This Privacy Statement outlines how we collect, use, and protect your personal information. By engaging with our services, you consent to the practices described in this Privacy Statement.
1. Information We Collect
We collect the following types of information in order to provide our services effectively:
Personal Information: This includes, but is not limited to, names, contact information, and demographic details of individuals seeking services, their families, and educational providers.
Health and Educational Information: We may collect information related to neurodivergent diagnoses, educational / learning needs, support requirements, and other personal information relevant to our services.
Communication Data: Any correspondence or communications, including emails, phone calls, and notes from meetings or consultations.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
Providing Services: To facilitate mediation, advocacy, and support services for neurodivergent / SEND individuals and families; To facilitate advisory, training and support services to education providers and their staff members.
Improving Our Services: To enhance the quality and relevance of our services based on feedback and ongoing needs.
Communication: To provide updates, recommendations, and other necessary communication related to your case.
Compliance: To ensure compliance with legal, regulatory, and contractual obligations.
3. How We Protect Your Information
We are committed to safeguarding your personal information by implementing appropriate administrative, technical, and physical measures to prevent unauthorised access, disclosure, alteration, or destruction of your data. All personal information is stored securely and shared only with relevant parties as necessary to provide our services.
4. Sharing of Your Information
We may share your personal information with third parties only under the following circumstances:
With your explicit consent.
With educational providers or other relevant professionals involved in the support or care of the child / young person.
When required by law or to comply with legal obligations, such as safeguarding concerns.
5. Your Rights and Choices
You have the right to:
Access, correct, or update your personal information at any time.
Withdraw consent for the use of your personal data where applicable.
Request the deletion of your personal information, subject to legal and contractual restrictions.
6. Retention of Your Data
We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law or contractual obligations. After this period, data will be securely deleted or anonymized.
7. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be communicated to you, and the revised version will be posted on our website with the effective date.
8. Contact Us
If you have any questions or concerns about how we handle your personal information, or if you wish to exercise your rights as described in this Privacy Statement, please contact us at:
ND SEND Specialists Ltd
info@nd-send-specialists.co.uk
07979 311812
By engaging with our services, you acknowledge that you have read and understood this Privacy Statement and agree to the collection, use, and sharing of your personal information as described above.
Effective Date: 10/01/2025
Website-Specific Privacy Policy
Comments
When visitors contact us via the website we collect the data shown in the contact form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you contact us via the website you may be able to opt-in to saving your name and contact details in cookies. These are for your convenience so that you do not have to fill in your details again if you contact us again. These cookies will last for one year.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
We may share your data with other professionals, provided that you have agreed for us to do so.
How Long We Retain Your Data
For users that contact us via our website, we store the personal information they provide using the contact form for as long as is necessary to complete the support requested.
What Rights You Have Over Your Data
If you have contacted us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor contact information may be checked through an automated spam detection service.
Contact Us
If you have any questions or concerns about how we handle your personal information, or if you wish to exercise your rights as described in this Privacy Statement, please contact us at:
ND SEND Specialists Ltd
info@nd-send-specialists.co.uk
07979 311812
By engaging with our services, you acknowledge that you have read and understood this Privacy Statement and agree to the collection, use, and sharing of your personal information as described above.
Effective Date: 10/01/2025